Category Archives: Service

Achieving Business Growth through Business Relationships

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Growing business is every business owner’s dream and mission. Many avenues are available for raising capital to achieve such growth. Joint ventures, partnerships, mergers and acquisitions are some methods available for growing a business.

Many emerging business owners rushed, to their peril, in establishing business relationships only to witness the devastation those relationships have caused to their companies. There’s no need to learn the hard way. Help is at hand. By Nimroth Gwetsa, 31 March 2016. Continue reading →

– The Joy and Pain of Entrepreneurship

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By Nimroth Gwetsa, 15 December 2015.

Summer holidays are upon us. Whether one is on vacation elsewhere or is enjoying the tranquility of the local environment, summertime is the season expected to bring good fortune. It’s as if living things are doing their best to show off their appreciation of summer: with flowers blossoming, birds singing their early morning glorious melodies, succulent fruits falling-off trees, people getting together and strengthening their relationships. Continue reading →

#When Giants Fall

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By Nimroth Gwetsa, 26 November 2015.

In the article “How To Detect Shady Deals Masqueraded As Good Deals”, we noted how developing companies could learn from and adopt sound principles from big businesses.

Not all big business behaviour should be copied owing to their destructive nature.

This article aims to identify some deplorable behaviour by big business to be avoided by emerging companies. This, to ensure emerging companies could one day rely on the power of their brand to attract business opportunities. Continue reading →

– SUSTAINABLE SUCCESS CANNOT BE DEMANDED

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Success is earned. To keep it, it needs to be sustained. These obvious facts are not so obvious when you’re struggling with and facing many debilitating challenges. Life feels unfair especially when people around you seem successful without much fuss. Unlike what many may believe, sustainable success cannot be demanded. It is the result of what has been produced. By Nimroth Gwetsa, 28 October 2015. Continue reading →

– Why can’t we just get along?

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We live in perilous times. People are angry. We know someone in our circles who is angry. Anger surrounds us and is aroused by many things affecting our lives. People are angry about so many issues that an attempt to list the causes of the anger would be an exercise “in futility and perpetuity”. Issues causing anger are so many that it would be best not to focus on what makes people angry, but on what is left that makes people happy. By Nimroth Gwetsa, 29 June 2015

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– THE POWER AT THE CENTRE OF OVERCOMING CHALLENGES

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By Nimroth Gwetsa, 09 March 2015

The power of belief could be likened to using atomic energy in overcoming challenges. Its potency could transform abilities of ordinary human beings to extraordinary levels. Failures in our advancement could be overcome by exercising more faith.

Belief powerfully propels our hope to overcoming challenges and increases our expectations of a better future outcome. Without belief, there would be no hope but despair.

To what extent could our failure to achieve our developmental, financial or any other goals be due to weaknesses in our belief in envisioned goals? Continue reading →

– Graft: We are to blame for the scourge of corruption

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By Nimroth Gwetsa, 11 February 2015.

Corruption was the leverage used by the sophisticated and power hungry to corruptly cling to power and privileges. Corruption nowadays is the pastime of ordinary people.

Doing one’s job has been replaced with an attitude of “greasing palms first” before serving needs. Objectivity is no longer acceptable. Bribery is the instrument for advancement.

This article attempts to encourage those opposed to graft to be vigilant and to limit opportunities for corruption to thrive in their sphere of influence. Continue reading →

– FEELING OF #ENTITLEMENT KILLING ME SOFTLY

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By Nimroth Gwetsa, 26 January 2015

 150126 service delivery 1   150126 service delivery 2 (Pictures respectively from www.iol.co.za and www.enca.com, last accessed 26/ 01/ 2015)

This article is not an attempt to remix Roberta Flack’s Grammy Hall of Fame inducted rendition of Killing Me Softly. Hers is a Goldie Oldie. Different adaptations of her song earned many an artist, top dollar. Almost all versions of the song topped the charts everywhere they were played.

The feeling of entitlement, like Charles Fox’s composition of Flack’s song, also has its chart topping effect. Unlike Flack’s, entitlement mentality is a sure way of earning higher levels of impoverishment. This bold conclusion is based on my unscientific observation. Inequality and impoverishment is the outcome caused by different factors. This article is mainly concerned about the effect entitlement mentality could have in rising levels of impoverishment. Continue reading →

– Really, Is The Customer Always Right?

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By Nimroth Gwetsa, 25 November 2014

Hellopeter.com and other mainstream media are littered with customer complaints about bad service from big companies. Today’s customer is more empowered than yesterday’s. Their connectivity to people across the globe and use of social media increase the power of today’s customer.

Is it the case of service levels deteriorating from previous highs, or are companies not keeping up with increasing sophistication of today’s customer? Are customers abusing their “power” by making unreasonable demands on companies?

Despite answers to these questions, Is the Customer Always Right? Continue reading →

– How IT Professionals could use Information Management to gain recognition in business

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By Nimroth Gwetsa, 29 October 2014.

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Some Overused Business Buzzwords

Using buzzwords can be troublesome. Salespeople often use them to hoodwink potential buyers into spending money on their redundant products and services. IT professionals, marketers and consultants notoriously force jargons in business communication.

Jargon can be useful in simplifying complex topics. Sometimes explanations cause more confusion than ordinary use of words. I hope to not cause any confusion with my brief discussion on Information Management. Continue reading →