Category Archives: Personal Development

– Balance #CustomerExperience in your #BusinessExpansion Efforts

One thing I like about engaging good small companies is having a one-stop-shop in the resolution of problems. Often, when you hire good small-businesses and they encounter a problem requiring specialists, they do not pass the buck to the client, but own up the problem and try to find a suitable expert to attend to it. They avoid piecemeal resolution of problems, and shield clients from having to interact with many service providers, unless by the client’s request.

Corporates and small-businesses growing into departments on the other hand, tend to provide more specialisation that come at the expense of good customer experience.

When engaging with bigger companies, it is as if one needs an intense technical understanding of the problem, diagnose it properly, identify relevant experts and fully describe the problem to ensure the involvement of the right team. Failing which, and if the service provider involves skilled trade workers, you risk paying different teams’ call-out fees besides costs for the diagnostic report and related resolution of the problem.

Business expansion and departmentalisation should not be at the expense of good customer experience. By Nimroth Gwetsa, 30 April 2019. Continue reading

– Taking One’s Craft Seriously

It’s encouraging seeing small-business owners taking their craft seriously in managing customer relations. The mistake many small-business owners make is taking things personal when concerns about aspects of their businesses are raised. Owners are not necessarily good managers of businesses. It makes sense sometimes, having someone else as a manager of the business than the owner being one. Considering challenges faced by many small-businesses, it is understandable that many owners are also managers of their businesses. However, such owners should also invest in skills to manage those businesses, learn about the importance of maintaining good reputation and humility, and taking every customer, including potential customers, seriously.

If small-business owners do not take themselves seriously, why should customers? Business owners are like captains of their armies. They should try to show zeal and interest always, and be energetic. No follower will be inspired by following a lethargic leader. Customers too, take the cue from the behaviour of small-business owners. By Nimroth Gwetsa, 31 March 2019.

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– Learning to #Code – A requirement at #Preparation Schooling Levels

The quickest way to becoming a financial delinquent is becoming a spendthrift – one having little regard for financial prudence and concern for the long term, but “living for the moment” and splurging on vain momentary luxuries.

The quickest way of dooming a generation is to leave them becoming only consumers and users of technology rather than also as pioneers of its continual development.

Truly, technology has become so pervasive that virtually nothing isn’t technologically enabled. Technology has become second nature and part of our subconscience. We no longer disregard technology, but imply its usage subconsciously. No need to look far to realise this observation. A quick glance of people and children in public areas reveals, even to a blind disbelieving eye, the extent of technological embedding in our lives.

Frankly, the Fourth Industrial Revolution should not be as hyped up as it is nowadays, as though it is an event or a future occurrence yet to manifest in other people’s lives. The permeability of technology is now the oxygen of our modern lives. We cannot live without it. Like breathing and language, our dependence on technology has become a life and death matter.

Notwithstanding, why then can we still afford to treat coding as a “foreign” concept, only accessible to the “geeky fringe” among us? With such abundance of resources, why then is coding and knowledge of the configuration of technological creations an exclusive reserve of the “connected” few?

We can open the closed “technological-know-how” network to the entire populace. Such act will be good for human development. I understand not everyone will find coding useful or easy to learn, just as Mathematics is still seen by others as a subject not to be compulsory for all. But it would be a travesty of injustice to not expose every learner to coding. Such coding exposure should commence from elementary levels of schooling and to be a required subject throughout all Preparation levels.

We should start creating technological development “stouts” rather than leave our children become obese consumers of technology to the detriment of their physical anatomical development. In this era, we should consider our children disabled if they cannot produce some code, just as a learner would be a remedial case if they cannot hold a pen or draw a corrigible image at a certain age. By Nimroth Gwetsa, 28 February 2019.

By now, it should be clear that we have moved from the stage of justifying the need and use of technology in simplifying and solving problems in our lives to finding advanced ways of deploying it in our lives. If in doubt still, you’re probably a kind of Lazarus, just emerged from a long stay with the dead. The question is no longer “If” and “When”, but “What” and “How”.

The what part is the focus of this article and it is about making coding a mandatory subject at Preparation schooling level.

Coding is “teaching” and instructing a machine or computing device able to run that code, to follow or carry out given instructions having regard to conditions set. Coding would be like learning another language, though spoken and used mainly by machines.

Some may say, we do not even know sign language, yet we are making a fuss about machine language. Well, we can do both. Doing both is not incompatible, and if some insist that it is, then coding should be prioritised, for there are more technological users than there are the deaf among us. The deaf also use technology.

With coding at elementary or preparation phases of schooling, children will gain valuable lessons they will find useful to apply in their adulthood. Among many other benefits, coding will:

  • Unlock creativity,
  • Enforce situational awareness and attention to detail,
  • Encourage collaboration, problem solving and activism,
  • Systemically forester analytical, logical and design thinking, and
  • Promote investigation and research development.

Coding enables and energises, meaning, it gives one the ability (to do). When one can, one will not be left helpless when faced with difficulties, annoyances and impediments.

With a technologically adept generation of youngsters, many of our social ills will disappear. We may experience different challenges, but low productivity levels will not be among them. Coding is good for human development. We just need to pay more attention to the benefits of enabling every child become a coder. The introspection will justify the need for coding and there would be no need for another to make a case for its considering in the elementary and preparation phase schooling curriculum.

I know, with adults involved, even if we realise that coding at early development stages is justifiable, we will begin to argue about the type, version and platforms of coding needed. Divergent and strongly willed opposing “camps” will begin to emerge, with some advocating using this type and others, that type, with unity nowhere in sight.

It helps formalising structures earlier to avoid experiencing chaos later. But we should equally be open to allow chaos initially as the focus is to get the children adept at coding. In other words, any kind of coding the school can provide or has wider access to its resources, should be welcome. Coding should be treated no differently from the choice of second languages at schools. Considerations can include preference of most of the community, or availability of resources, maturity of the development of that choice and cost among others.

Just as we now understand that there are stages to grief, there should equally be an understanding that we will go through different stages of coding learning grief. And just as it is in life, we will oscillate between chaos and order, and moving from order to chaos, just as an organisation may find centralisation good at a particular time and undesirable at another. The important point is to note what is desirable at any era and knowing what to do to overcome difficulties.

If agreeing, let us then, not wait for authorities to do enable this, but proactively look out for resources we can introduce our children to, to get started with the coding lessons.

The future looks bright only if we exploit technological opportunities now. Join me in raising a glass to life!

– #Digitisation gone wrong

Sometimes I wonder what is best: whether to continue experiencing cumbersome processes and face tired and often hostile staff to receive a service, or be irritated by incessant irrelevant messages from organisations that took the trouble to digitise their operations, but are now abusing my trust and disclosure of my private information by send me spam messages? By Nimroth Gwetsa, 30 December 2018. Continue reading

– Even success in business needs faith

We just have to accept that the proliferation of charlatans masquerading as spiritual leaders has caused many to loathe any discussion with a tinge of spirituality, as a reference for receiving wisdom to ensure success in one’s professional and business lives.

One swallow does not a summer make.” In world with millions doing well, being good world citizens and caring for others, we cannot taint the entire body of useful spiritual knowledge in business because of the abhorrent actions of a fast growing “rotten” sample.

Nevertheless, it sounds obvious but not entirely so, that it is impossible to be successful in anything without faith. You cannot pursue anything successfully if you do not believe such action will result in you achieving a favourable outcome. Whether the outcome ultimately becomes a success or failure is not the point, suffice it to say your actions are informed by your beliefs.

For now, it does not matter who you believe or believe in. What matters more is what you believe. Our plans, strategies and actions are premised on expectations of a good outcome. In fact, it is impossible to live without expectation of good outcome in the future. I wish many aspirant business owners could remember this fact always the next time they feel tempted to give up on their businesses. By Nimroth Gwetsa, 30 October 2018. Continue reading

– #Employers, appreciate your employees. #Employees, appreciate your employers

Employers, appreciate your employees. Employees, appreciate your employers. I command you.  By Nimroth Gwetsa, 30 September 2018. Continue reading

– Creating #Jobs and Cutting #Unemployment cannot be accomplished by effort alone

One thing I have observed over the years is the ease with which people with limited knowledge and understanding of Scientific and technical concepts often attribute unfamiliar or unnatural phenomena to witchcraft.

Perhaps I’m wrong and deluded in my dismissal of their beliefs and related explanations and arguments, or that I lack a “deeper” understanding of life’s other dimensions. All I know, I do not believe witchcraft exists especially in the manner and form others explain it to be. I refer specifically to occult practices of casting spells remotely, such as “sending” lightning or other curses remotely to condemn another person. The kind of “witchcraft” I believe exists is one about poisoning using indigenous nervous system attacking poisonous herbs. But even with such poisoning, it cannot be done remotely but through a victim’s physical contact with a poisoned object.

I do, however believe there are “spiritual” powers of good and evil, able to work through and in people. With such beliefs, I risk being accused of having the same mumbo-jumbo beliefs I’m decrying on witchcraft. Be that as it may, it is the risk I am prepared to take.

My belief is simply this: there comes a time when successful job creation and/ or employment can only be effected at the behest of some divine power. In such cases, no matter what anyone does, if that divine power does not approve such efforts, nothing positive will come to pass. All other efforts attempting to counter deity’s power will amount to nothing. This article, however, is not about giving a sermon on faith or conversion of people and discouraging others from exerting more and smarter efforts to improve their lives. By Nimroth Gwetsa, 31 July 2018. Continue reading

– Need a safety net for the good guys

I don’t understand how it is that evil deeds can be sustained for years without legal institutions or leaders able to undo its proliferation in a short time. How could an evil system of apartheid go on for centuries without a critical mass of former leaders revolting against it? Likewise, on private and public-sector corruption, how could it be that so many good people seem to have been a drop in the ocean to counter the activities of those pursuing graft?

Thanks to John Stuart Mill, said to have originally coined the saying in 1867 that: “Bad men need nothing more to compass their ends, than that good men should look on and do nothing.” Paraphrased to its common phrase used today and as attributed to John F Kennedy’s speech among others, it is said “The only thing necessary for the triumph of evil is for good men to do nothing.

How are perpetrators of evil able to proliferate their evil unabated for so long? Could it be that there are many in powerful positions agreeing with them, that evil is sustained? Or could it be that many are benefitting directly out of fear of loss of being expelled for standing out against evil, that they choose to turn a blind eye against evil? For the latter, we need a safety net to ensure good guys are protected and their losses minimised. We need a system that ensures promoters of good are protected and more rewarded than perpetrators of evil. By Nimroth Gwetsa, 30 June 2018. Continue reading

– Look out for the fine line

At the dawn of the year 2000 just after the dizziness of prolonged working hours a couple of months before to avoid the much-publicised New Year “catastrophe”, I drove to a British automaker’s dealership in Sandton in a 1996 Japanese car. That was after I had spent almost a year in 1999 waiting for the German automaker’s dealership to deliver on my order of their imported sedan. Having endured many revisions of the delivery date and the lack of enthusiasm from their sales agents, I took a drive in my short pants, sandals and a golf-shirt to this British carmaker’s dealership. Though I was willing to consider the British carmaker’s offerings, I was not convicted then about buying their car.

Nevertheless, as I stepped into the dealership casually, younger sales agents took one glance at me and continued to ignore me. I proceeded to look at new cars on the floor. Mind you, their lowest or bottom of the range model then was an equivalent of a BMW 5 Series or Mercedes Benz E-Class. Nothing in the BMW 3-series class. To those youngster, I was just another time-waster not worth spending time talking to.

On seeing younger sales agent positioned closer to the entrance unmoved by my arrival, the older looking salesman, probably in his mid 60s, left his desk at the far end of the dealership floor, and with a broad smile on his face, greeted me and shook my hand.

I politely and quickly quibbled that I was there just to “look” at their beautiful cars, to which he reassured me that he was also not there to pressure me, but to make himself available in need to explain the car’s features, technology and capabilities.

Fair enough, he went on to fetch keys of one of the cars on the floor, started it and began to show me around and explained many other interesting features about the car. He even offered to take me on a test drive right away, but I politely declined. I reminded him that I was not buying but just looking and that I was driving a cheaper Japanese car. Deep in my heart I knew I was in the market for something serious and that the marque wasn’t too far off what I could consider buying. Nevertheless, he again told me he just wanted me to know more about what I was looking at. He proceeded to give me his business card.

Though I tried hard pretending to be indifferent and the car being way “above my tax bracket” as today’s social media snobs would say, I was moved by the salesman’s humility, patience and respect he showed me that I decided that evening to return the next morning to give him an “Offer To Purchase” deal. The rest as they say, is history. By Nimroth Gwetsa, 30 May 2018. Continue reading

– A Nation At War With Itself

We are a nation at war with itself. We are angry with one another. It does not appear we will let up our anger sooner. We are a fuse away from being involved in or experiencing an explosive situation. I am using the royal “we” here because even those thinking they are neutral, are actually not neutral because through their actions and/ or lack thereof, they are either fueling or abating the conflict.

The sooner we realise “united we stand, divided we fall” the better it shall be for us. We should not just stop at realising this saying, but in living it. We cannot live it so long as we are pointing fingers at each other and unwilling to understand the other side, and letting go of, or at best, reviewing some of our hardened stances to allow peace and prosperity to prevail.

At the current rate, it appears our differences are so stark and ideological that it seems the only way out of our bad situation would be through learning the hard way. We are truly at the crossroads. By Nimroth Gwetsa, 30 March 2018. Continue reading