Tag Archives: #expansion

– Pay Attention To Your #BusinessRisks

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Whatever you do, do not take those business risks for granted. Of all the risks, the most ignored is the need for diversification of the business, its offerings and focus. It’s understandable why the mitigation of this type of risk is often trivialised and not prioritised. That’s because many small-business owners either focus on increasing the scale of their businesses or their specialisation, that thoughts about introducing new offerings to reduce risks to the business are not foremost.

But some owners do not even bother focusing on expanding their businesses, but are quickly excited by increased turnover of their businesses and have shifted their focus on their lifestyles. You see them working fewer hours and spending most time galivanting the world when they could be opening new branches or adding new offerings or buying new businesses to diversify their business portfolios.

While commendable that entrepreneurship enables some to have a better life, it is also easy for one small change in the market to disrupt it all and for the business to lose everything resulting in premature permanent closure. By Nimroth Gwetsa, 31 May 2019. Continue reading →

– Balance #CustomerExperience in your #BusinessExpansion Efforts

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One thing I like about engaging good small companies is having a one-stop-shop in the resolution of problems. Often, when you hire good small-businesses and they encounter a problem requiring specialists, they do not pass the buck to the client, but own up the problem and try to find a suitable expert to attend to it. They avoid piecemeal resolution of problems, and shield clients from having to interact with many service providers, unless by the client’s request.

Corporates and small-businesses growing into departments on the other hand, tend to provide more specialisation that come at the expense of good customer experience.

When engaging with bigger companies, it is as if one needs an intense technical understanding of the problem, diagnose it properly, identify relevant experts and fully describe the problem to ensure the involvement of the right team. Failing which, and if the service provider involves skilled trade workers, you risk paying different teams’ call-out fees besides costs for the diagnostic report and related resolution of the problem.

Business expansion and departmentalisation should not be at the expense of good customer experience. By Nimroth Gwetsa, 30 April 2019. Continue reading →