Category Archives: Service

– #Resistance, an imperative for #advancement

It’s somewhat obvious that without some resistance, there would be no strengthening and weakness would increase. This applies to our physical strength and to anything else created. Though good for us, we are uncomfortable and resent experiencing any resistance. Our natural reaction to experiencing resistance is either avoiding the situation causing it, or removing the source of resistance. Rarely do we focus on increasing our strength so the initial resistance feels less and insignificant even when it has not diminished. Perhaps we know that increasing our strength does not occur overnight, but through regular persistent practice and training.

Resistance is everywhere. In fact, from a business perspective, it is impossible for business to operate without experiencing some resistance. Resistance is as prevalent as night and day, or good and evil. By Nimroth Gwetsa, 30 June 2019. Continue reading

– Pay Attention To Your #BusinessRisks

Whatever you do, do not take those business risks for granted. Of all the risks, the most ignored is the need for diversification of the business, its offerings and focus. It’s understandable why the mitigation of this type of risk is often trivialised and not prioritised. That’s because many small-business owners either focus on increasing the scale of their businesses or their specialisation, that thoughts about introducing new offerings to reduce risks to the business are not foremost.

But some owners do not even bother focusing on expanding their businesses, but are quickly excited by increased turnover of their businesses and have shifted their focus on their lifestyles. You see them working fewer hours and spending most time galivanting the world when they could be opening new branches or adding new offerings or buying new businesses to diversify their business portfolios.

While commendable that entrepreneurship enables some to have a better life, it is also easy for one small change in the market to disrupt it all and for the business to lose everything resulting in premature permanent closure. By Nimroth Gwetsa, 31 May 2019. Continue reading

– Balance #CustomerExperience in your #BusinessExpansion Efforts

One thing I like about engaging good small companies is having a one-stop-shop in the resolution of problems. Often, when you hire good small-businesses and they encounter a problem requiring specialists, they do not pass the buck to the client, but own up the problem and try to find a suitable expert to attend to it. They avoid piecemeal resolution of problems, and shield clients from having to interact with many service providers, unless by the client’s request.

Corporates and small-businesses growing into departments on the other hand, tend to provide more specialisation that come at the expense of good customer experience.

When engaging with bigger companies, it is as if one needs an intense technical understanding of the problem, diagnose it properly, identify relevant experts and fully describe the problem to ensure the involvement of the right team. Failing which, and if the service provider involves skilled trade workers, you risk paying different teams’ call-out fees besides costs for the diagnostic report and related resolution of the problem.

Business expansion and departmentalisation should not be at the expense of good customer experience. By Nimroth Gwetsa, 30 April 2019. Continue reading

– Taking One’s Craft Seriously

It’s encouraging seeing small-business owners taking their craft seriously in managing customer relations. The mistake many small-business owners make is taking things personal when concerns about aspects of their businesses are raised. Owners are not necessarily good managers of businesses. It makes sense sometimes, having someone else as a manager of the business than the owner being one. Considering challenges faced by many small-businesses, it is understandable that many owners are also managers of their businesses. However, such owners should also invest in skills to manage those businesses, learn about the importance of maintaining good reputation and humility, and taking every customer, including potential customers, seriously.

If small-business owners do not take themselves seriously, why should customers? Business owners are like captains of their armies. They should try to show zeal and interest always, and be energetic. No follower will be inspired by following a lethargic leader. Customers too, take the cue from the behaviour of small-business owners. By Nimroth Gwetsa, 31 March 2019.

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– Learning to #Code – A requirement at #Preparation Schooling Levels

The quickest way to becoming a financial delinquent is becoming a spendthrift – one having little regard for financial prudence and concern for the long term, but “living for the moment” and splurging on vain momentary luxuries.

The quickest way of dooming a generation is to leave them becoming only consumers and users of technology rather than also as pioneers of its continual development.

Truly, technology has become so pervasive that virtually nothing isn’t technologically enabled. Technology has become second nature and part of our subconscience. We no longer disregard technology, but imply its usage subconsciously. No need to look far to realise this observation. A quick glance of people and children in public areas reveals, even to a blind disbelieving eye, the extent of technological embedding in our lives.

Frankly, the Fourth Industrial Revolution should not be as hyped up as it is nowadays, as though it is an event or a future occurrence yet to manifest in other people’s lives. The permeability of technology is now the oxygen of our modern lives. We cannot live without it. Like breathing and language, our dependence on technology has become a life and death matter.

Notwithstanding, why then can we still afford to treat coding as a “foreign” concept, only accessible to the “geeky fringe” among us? With such abundance of resources, why then is coding and knowledge of the configuration of technological creations an exclusive reserve of the “connected” few?

We can open the closed “technological-know-how” network to the entire populace. Such act will be good for human development. I understand not everyone will find coding useful or easy to learn, just as Mathematics is still seen by others as a subject not to be compulsory for all. But it would be a travesty of injustice to not expose every learner to coding. Such coding exposure should commence from elementary levels of schooling and to be a required subject throughout all Preparation levels.

We should start creating technological development “stouts” rather than leave our children become obese consumers of technology to the detriment of their physical anatomical development. In this era, we should consider our children disabled if they cannot produce some code, just as a learner would be a remedial case if they cannot hold a pen or draw a corrigible image at a certain age. By Nimroth Gwetsa, 28 February 2019.

By now, it should be clear that we have moved from the stage of justifying the need and use of technology in simplifying and solving problems in our lives to finding advanced ways of deploying it in our lives. If in doubt still, you’re probably a kind of Lazarus, just emerged from a long stay with the dead. The question is no longer “If” and “When”, but “What” and “How”.

The what part is the focus of this article and it is about making coding a mandatory subject at Preparation schooling level.

Coding is “teaching” and instructing a machine or computing device able to run that code, to follow or carry out given instructions having regard to conditions set. Coding would be like learning another language, though spoken and used mainly by machines.

Some may say, we do not even know sign language, yet we are making a fuss about machine language. Well, we can do both. Doing both is not incompatible, and if some insist that it is, then coding should be prioritised, for there are more technological users than there are the deaf among us. The deaf also use technology.

With coding at elementary or preparation phases of schooling, children will gain valuable lessons they will find useful to apply in their adulthood. Among many other benefits, coding will:

  • Unlock creativity,
  • Enforce situational awareness and attention to detail,
  • Encourage collaboration, problem solving and activism,
  • Systemically forester analytical, logical and design thinking, and
  • Promote investigation and research development.

Coding enables and energises, meaning, it gives one the ability (to do). When one can, one will not be left helpless when faced with difficulties, annoyances and impediments.

With a technologically adept generation of youngsters, many of our social ills will disappear. We may experience different challenges, but low productivity levels will not be among them. Coding is good for human development. We just need to pay more attention to the benefits of enabling every child become a coder. The introspection will justify the need for coding and there would be no need for another to make a case for its considering in the elementary and preparation phase schooling curriculum.

I know, with adults involved, even if we realise that coding at early development stages is justifiable, we will begin to argue about the type, version and platforms of coding needed. Divergent and strongly willed opposing “camps” will begin to emerge, with some advocating using this type and others, that type, with unity nowhere in sight.

It helps formalising structures earlier to avoid experiencing chaos later. But we should equally be open to allow chaos initially as the focus is to get the children adept at coding. In other words, any kind of coding the school can provide or has wider access to its resources, should be welcome. Coding should be treated no differently from the choice of second languages at schools. Considerations can include preference of most of the community, or availability of resources, maturity of the development of that choice and cost among others.

Just as we now understand that there are stages to grief, there should equally be an understanding that we will go through different stages of coding learning grief. And just as it is in life, we will oscillate between chaos and order, and moving from order to chaos, just as an organisation may find centralisation good at a particular time and undesirable at another. The important point is to note what is desirable at any era and knowing what to do to overcome difficulties.

If agreeing, let us then, not wait for authorities to do enable this, but proactively look out for resources we can introduce our children to, to get started with the coding lessons.

The future looks bright only if we exploit technological opportunities now. Join me in raising a glass to life!

– Tis time for gate-keeping business model review

You may loathe the so called “Ambulance Chasers” but you cannot easily fault their business model. Personal Injury lawyers may be hated for different reasons, but their business model for poor clients is among the best in the market. They work on a contingency fee model of no win, no pay.

These lawyers are so confident of their capabilities and risk management expertise that they are prepared to put their money where their mouths are. In this slow economic growth era we find ourselves in, such a business engagement model should be in use and common across many sectors. By Nimroth Gwetsa, 31 January 2019. Continue reading

– #Digitisation gone wrong

Sometimes I wonder what is best: whether to continue experiencing cumbersome processes and face tired and often hostile staff to receive a service, or be irritated by incessant irrelevant messages from organisations that took the trouble to digitise their operations, but are now abusing my trust and disclosure of my private information by send me spam messages? By Nimroth Gwetsa, 30 December 2018. Continue reading

– South Africa Grossly Underutilises Technology

I had the pleasure of serving as a mentor to some participants in the recently held 2030 NDP Hackathon organised by the State Information Technology Agency. The creativity of participants further showed that we do not lack ideas to solve problems in this country, but opportunities to do so. It also reminded me of my biggest bugbear, of government and many large companies failing to take advantage of technology to not only improve their offerings, but deliver services.

I do, however, understand the reluctance by government and some private companies in automating functions traditionally performed by people. In my professional career spanning more than two decades, I have seen how IT functions in many organisations I had been exposed to, struggling to deliver on promises made to business. Common among those problems were budget and timelines overruns. IT leaders responsible for jointly directing those initiatives with business leaders would often cite unforeseen circumstances as one of many reasons for failure to deliver.

I am thus not surprised seeing many organisations reluctant or failing to introduce more technology in automating some functions and digitising their environment. The increasing notoriety of IT functions in overpromising and underdelivering is, but one of the reasons we still see government departments and other companies still relying on solutions causing significant inconvenience to consumers and beneficiaries of their services. By Nimroth Gwetsa, 30 November 2018. Continue reading

– #Employers, appreciate your employees. #Employees, appreciate your employers

Employers, appreciate your employees. Employees, appreciate your employers. I command you.  By Nimroth Gwetsa, 30 September 2018. Continue reading

– Be careful of partnerships you enter into, your expansion could be stunted by them

Let’s get first things out of the way. In South Africa, if you are a start-up targeting bigger businesses than yours as clients, you are more likely to fail in making any meaningful inroads towards your business success.

To make it as a start-up or small-business in acquiring bigger businesses as clients, you’d need to partner with bigger businesses already doing business with your targeted bigger business clients. Or you could expand your business by targeting ordinary consumers.

Targeting consumers can able your company “grow organically” and later become attractive to bigger businesses owing to yours having a solid customer base.

These expansion challenges are usually felt by small-businesses in the knowledge-based advisory consultancy service sector. However, smaller companies having a tangible physical product may not necessarily face the same challenges as those in the knowledge sector. Big business is more readily available to deal directly with them than they would be willing to do with smaller consultancies. By Nimroth Gwetsa, 29 August 2018. Continue reading