– Really, Is The Customer Always Right?

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By Nimroth Gwetsa, 25 November 2014

Hellopeter.com and other mainstream media are littered with customer complaints about bad service from big companies. Today’s customer is more empowered than yesterday’s. Their connectivity to people across the globe and use of social media increase the power of today’s customer.

Is it the case of service levels deteriorating from previous highs, or are companies not keeping up with increasing sophistication of today’s customer? Are customers abusing their “power” by making unreasonable demands on companies?

Despite answers to these questions, Is the Customer Always Right? Continue reading →

– How a lesson on ants reminds us of important principles on thriving in business

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By Nimroth Gwetsa, 11 November 2014

141111 Ants Picture

(Image: http://www.pestworldforkids.org/pest-guide/ants)

We are told ants are among best “open-source educators” on our planet that could give life’s most valuable lesson to sluggards. A quotation from King Solomon’s writings says, “Go to the ant, O sluggard, observe her ways and be wise, which, having no chief, officer or ruler, prepares her food in the summer and gathers her provision in the harvest.”

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– How IT Professionals could use Information Management to gain recognition in business

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By Nimroth Gwetsa, 29 October 2014.

141029 Business Buzzwords blob 3 141029 Business Buzzwords blob 1141029 Business Buzzwords blob 2

Some Overused Business Buzzwords

Using buzzwords can be troublesome. Salespeople often use them to hoodwink potential buyers into spending money on their redundant products and services. IT professionals, marketers and consultants notoriously force jargons in business communication.

Jargon can be useful in simplifying complex topics. Sometimes explanations cause more confusion than ordinary use of words. I hope to not cause any confusion with my brief discussion on Information Management. Continue reading →

– Declining Entrepreneurship in Human Development

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What is it about developing people that gets bosses’ backs up? Even seasoned entrepreneurs become fear-stricken business paraplegics when faced with staff development.

By Nimroth Gwetsa, 15 October 2014.

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GENERATING NEW REVENUE BY LEVERAGING EXISTING OFFERINGS

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 141002 Pict of Cape Town Street 141002 Pic of Shacks of the Poor

(Pictures courtesy of African Globe: http://www.africanglobe.net/africa/cape-town-tales-city/)

We have heard politicians talk about South Africa having parallel economies[1]: one serving the well developed and the other, emerging sector of our society. The dichotomy should ideally result in active companies in the economy equally thriving in the development of new offerings and in the reuse of existing products and services. Reuse, in this case, referring to the creation of additional revenue by leveraging existing offerings and applying them in a different context. Writes Nimroth Gwetsa, 2 October 2014.

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Poor customer service levels: Is the increased focus on risk and legal compliance hindering or advancing businesses?

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By Nimroth Gwetsa, 22 September 2014

What happened to old customer service custom where correspondence to a company was acknowledged and acted upon formerly despite the unpalatability of the message conveyed?

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Let there be jobs for all: An entrepreneurial approach to tackling SA’s high unemployment rate

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by Nimroth Gwetsa, 14 August 2014.

If employment was to be seen in the same light as business products and services where these are produced, bought and sold in the market, could it be that the high unemployment rate is a sign that many “businesses” (in this analogy, this being the unemployed) overproduce/ provide products or services that many consumers have no residual interest in?

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