Category Archives: Entrepreneurship

– The Disloyal #Loyalty Reward Programmes

Our poorly performing economy means many consumers will continue experiencing hardships and increasingly look for bargains and specials wherever they could find them. Loyalty programmes promoted by many companies will now become the focus, with consumers leaning more towards those offering more benefits without unnecessary limitations and hindrances.

But many companies are beginning to scale down offers on their loyalty programmes. Some now reduced the number of “points” consumers can accumulate on purchases, others have restricted places consumers could earn them from, others have introduced expiry dates to points already earned, while others are charging consumers a regular fee to sustain the programme. Whatever it is, many a loyalty programme are not what they used to be and consumers are voting with their feet. Small-businesses need to learn from this observation and ensure their growth isn’t stunted by regular customers’ dissatisfaction with not well-thought through incentive schemes. By Nimroth Gwetsa, 31 October 2019. Continue reading

– Be good to customers and generous to loyal ones

When economic hardship increases and prolongs, chivalry often dies. It’s as if the root of all successes is in rudeness, officiousness, generalisations and all other nasty “nesses” out there. Perhaps we worship materialism and its abundance in our lives proves our closeness to our “material god” that a lack thereof, reveals our distance from our “material deity”.

Big companies, despite having resources to attract and retain customers, often resort to draconian and often “suicidal” rules to guard their revenue generation despite the impact on customers. No wonder loyalty is beginning to wane, with customers easily switching to competitors when their offers are seen as sustainable and dependable alternatives. Entrepreneurs should seize the moment and use the economic downturn as the opportunity to build a solid and loyal client base by maintaining good customer care practices, acquiring true knowledge of their customers, showing appreciation to loyal customers and offering customers, especially loyal ones, more flexibility to their offerings. By Nimroth Gwetsa, 31 August 2019. Continue reading

– Unprecedented #Unemployment Levels

Mahlamba Ndlopfu, not Houston, we have a problem!

According to Statistics South Africa’s Quarterly Labour Force Survey, the official unemployment rate is now 29.0% for the second quarter of 2019. This figure represents a percentage of those still seeking employment, estimated at 6.7 million. This implies we have a bigger unemployment rate problem if we also consider the number of those having given up looking for work. The number of unemployed represents a significant portion of the population, now estimated at 58.8 million. With only 16.3 million (~28%) people employed, we have many dependent on the few for survival.

About 20% of the population lives in despair with no sight of a solution soon. If anything, this is a national disaster requiring us to collaborate in finding simple, effective and localised solutions. We cannot ignore the problem any longer simply because we have some means, though thinly spread for some, enabling us live for another day. By Nimroth Gwetsa, 31 July 2019. Continue reading

– #Resistance, an imperative for #advancement

It’s somewhat obvious that without some resistance, there would be no strengthening and weakness would increase. This applies to our physical strength and to anything else created. Though good for us, we are uncomfortable and resent experiencing any resistance. Our natural reaction to experiencing resistance is either avoiding the situation causing it, or removing the source of resistance. Rarely do we focus on increasing our strength so the initial resistance feels less and insignificant even when it has not diminished. Perhaps we know that increasing our strength does not occur overnight, but through regular persistent practice and training.

Resistance is everywhere. In fact, from a business perspective, it is impossible for business to operate without experiencing some resistance. Resistance is as prevalent as night and day, or good and evil. By Nimroth Gwetsa, 30 June 2019. Continue reading

– Taking One’s Craft Seriously

It’s encouraging seeing small-business owners taking their craft seriously in managing customer relations. The mistake many small-business owners make is taking things personal when concerns about aspects of their businesses are raised. Owners are not necessarily good managers of businesses. It makes sense sometimes, having someone else as a manager of the business than the owner being one. Considering challenges faced by many small-businesses, it is understandable that many owners are also managers of their businesses. However, such owners should also invest in skills to manage those businesses, learn about the importance of maintaining good reputation and humility, and taking every customer, including potential customers, seriously.

If small-business owners do not take themselves seriously, why should customers? Business owners are like captains of their armies. They should try to show zeal and interest always, and be energetic. No follower will be inspired by following a lethargic leader. Customers too, take the cue from the behaviour of small-business owners. By Nimroth Gwetsa, 31 March 2019.

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– Learning to #Code – A requirement at #Preparation Schooling Levels

The quickest way to becoming a financial delinquent is becoming a spendthrift – one having little regard for financial prudence and concern for the long term, but “living for the moment” and splurging on vain momentary luxuries.

The quickest way of dooming a generation is to leave them becoming only consumers and users of technology rather than also as pioneers of its continual development.

Truly, technology has become so pervasive that virtually nothing isn’t technologically enabled. Technology has become second nature and part of our subconscience. We no longer disregard technology, but imply its usage subconsciously. No need to look far to realise this observation. A quick glance of people and children in public areas reveals, even to a blind disbelieving eye, the extent of technological embedding in our lives.

Frankly, the Fourth Industrial Revolution should not be as hyped up as it is nowadays, as though it is an event or a future occurrence yet to manifest in other people’s lives. The permeability of technology is now the oxygen of our modern lives. We cannot live without it. Like breathing and language, our dependence on technology has become a life and death matter.

Notwithstanding, why then can we still afford to treat coding as a “foreign” concept, only accessible to the “geeky fringe” among us? With such abundance of resources, why then is coding and knowledge of the configuration of technological creations an exclusive reserve of the “connected” few?

We can open the closed “technological-know-how” network to the entire populace. Such act will be good for human development. I understand not everyone will find coding useful or easy to learn, just as Mathematics is still seen by others as a subject not to be compulsory for all. But it would be a travesty of injustice to not expose every learner to coding. Such coding exposure should commence from elementary levels of schooling and to be a required subject throughout all Preparation levels.

We should start creating technological development “stouts” rather than leave our children become obese consumers of technology to the detriment of their physical anatomical development. In this era, we should consider our children disabled if they cannot produce some code, just as a learner would be a remedial case if they cannot hold a pen or draw a corrigible image at a certain age. By Nimroth Gwetsa, 28 February 2019.

By now, it should be clear that we have moved from the stage of justifying the need and use of technology in simplifying and solving problems in our lives to finding advanced ways of deploying it in our lives. If in doubt still, you’re probably a kind of Lazarus, just emerged from a long stay with the dead. The question is no longer “If” and “When”, but “What” and “How”.

The what part is the focus of this article and it is about making coding a mandatory subject at Preparation schooling level.

Coding is “teaching” and instructing a machine or computing device able to run that code, to follow or carry out given instructions having regard to conditions set. Coding would be like learning another language, though spoken and used mainly by machines.

Some may say, we do not even know sign language, yet we are making a fuss about machine language. Well, we can do both. Doing both is not incompatible, and if some insist that it is, then coding should be prioritised, for there are more technological users than there are the deaf among us. The deaf also use technology.

With coding at elementary or preparation phases of schooling, children will gain valuable lessons they will find useful to apply in their adulthood. Among many other benefits, coding will:

  • Unlock creativity,
  • Enforce situational awareness and attention to detail,
  • Encourage collaboration, problem solving and activism,
  • Systemically forester analytical, logical and design thinking, and
  • Promote investigation and research development.

Coding enables and energises, meaning, it gives one the ability (to do). When one can, one will not be left helpless when faced with difficulties, annoyances and impediments.

With a technologically adept generation of youngsters, many of our social ills will disappear. We may experience different challenges, but low productivity levels will not be among them. Coding is good for human development. We just need to pay more attention to the benefits of enabling every child become a coder. The introspection will justify the need for coding and there would be no need for another to make a case for its considering in the elementary and preparation phase schooling curriculum.

I know, with adults involved, even if we realise that coding at early development stages is justifiable, we will begin to argue about the type, version and platforms of coding needed. Divergent and strongly willed opposing “camps” will begin to emerge, with some advocating using this type and others, that type, with unity nowhere in sight.

It helps formalising structures earlier to avoid experiencing chaos later. But we should equally be open to allow chaos initially as the focus is to get the children adept at coding. In other words, any kind of coding the school can provide or has wider access to its resources, should be welcome. Coding should be treated no differently from the choice of second languages at schools. Considerations can include preference of most of the community, or availability of resources, maturity of the development of that choice and cost among others.

Just as we now understand that there are stages to grief, there should equally be an understanding that we will go through different stages of coding learning grief. And just as it is in life, we will oscillate between chaos and order, and moving from order to chaos, just as an organisation may find centralisation good at a particular time and undesirable at another. The important point is to note what is desirable at any era and knowing what to do to overcome difficulties.

If agreeing, let us then, not wait for authorities to do enable this, but proactively look out for resources we can introduce our children to, to get started with the coding lessons.

The future looks bright only if we exploit technological opportunities now. Join me in raising a glass to life!

– Tis time for gate-keeping business model review

You may loathe the so called “Ambulance Chasers” but you cannot easily fault their business model. Personal Injury lawyers may be hated for different reasons, but their business model for poor clients is among the best in the market. They work on a contingency fee model of no win, no pay.

These lawyers are so confident of their capabilities and risk management expertise that they are prepared to put their money where their mouths are. In this slow economic growth era we find ourselves in, such a business engagement model should be in use and common across many sectors. By Nimroth Gwetsa, 31 January 2019. Continue reading

– #Digitisation gone wrong

Sometimes I wonder what is best: whether to continue experiencing cumbersome processes and face tired and often hostile staff to receive a service, or be irritated by incessant irrelevant messages from organisations that took the trouble to digitise their operations, but are now abusing my trust and disclosure of my private information by send me spam messages? By Nimroth Gwetsa, 30 December 2018. Continue reading

– South Africa Grossly Underutilises Technology

I had the pleasure of serving as a mentor to some participants in the recently held 2030 NDP Hackathon organised by the State Information Technology Agency. The creativity of participants further showed that we do not lack ideas to solve problems in this country, but opportunities to do so. It also reminded me of my biggest bugbear, of government and many large companies failing to take advantage of technology to not only improve their offerings, but deliver services.

I do, however, understand the reluctance by government and some private companies in automating functions traditionally performed by people. In my professional career spanning more than two decades, I have seen how IT functions in many organisations I had been exposed to, struggling to deliver on promises made to business. Common among those problems were budget and timelines overruns. IT leaders responsible for jointly directing those initiatives with business leaders would often cite unforeseen circumstances as one of many reasons for failure to deliver.

I am thus not surprised seeing many organisations reluctant or failing to introduce more technology in automating some functions and digitising their environment. The increasing notoriety of IT functions in overpromising and underdelivering is, but one of the reasons we still see government departments and other companies still relying on solutions causing significant inconvenience to consumers and beneficiaries of their services. By Nimroth Gwetsa, 30 November 2018. Continue reading

– Even success in business needs faith

We just have to accept that the proliferation of charlatans masquerading as spiritual leaders has caused many to loathe any discussion with a tinge of spirituality, as a reference for receiving wisdom to ensure success in one’s professional and business lives.

One swallow does not a summer make.” In world with millions doing well, being good world citizens and caring for others, we cannot taint the entire body of useful spiritual knowledge in business because of the abhorrent actions of a fast growing “rotten” sample.

Nevertheless, it sounds obvious but not entirely so, that it is impossible to be successful in anything without faith. You cannot pursue anything successfully if you do not believe such action will result in you achieving a favourable outcome. Whether the outcome ultimately becomes a success or failure is not the point, suffice it to say your actions are informed by your beliefs.

For now, it does not matter who you believe or believe in. What matters more is what you believe. Our plans, strategies and actions are premised on expectations of a good outcome. In fact, it is impossible to live without expectation of good outcome in the future. I wish many aspirant business owners could remember this fact always the next time they feel tempted to give up on their businesses. By Nimroth Gwetsa, 30 October 2018. Continue reading